Business broadband and leased lines, on a network we own and run from Sheffield. SLA-backed fix times, named account managers, real engineers on the phone. From small businesses to large enterprises.
Trusted by businesses across Sheffield
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Products
On Pine's own Sheffield-built fibre, looked after by the same engineering team. Pick the SLA and speed that match your work.
Symmetric full fibre with priority support, for offices, studios and shops.
Dedicated, uncontended capacity. Yours alone, end to end.
Digital phone lines over your Pine broadband. No copper, no line rental.
Coverage check
Enter a business postcode to see available speeds, SLAs, and pricing.
Service Maintenance Levels
Every business product is backed by a financially-credited SML. Our own engineers and fully-equipped civils team mean we hit our fix windows. On the rare occasion we don't, you're entitled to compensation credits per your contract.
| Level | Clear time | Hours | Used for |
|---|---|---|---|
|
Level 1
|
By 23:59 day after next
Report Mon, clear by Wed |
Mon–Fri, excl. bank holidays | Standard cover |
|
Level 2
|
By 23:59 next day
Report Tue, clear by Wed |
Mon–Sat, excl. bank holidays | Business broadband |
|
Level 3
|
Same day if reported by 13:00
After 13:00? Clear by 12:59 next day |
7 days, incl. bank holidays | Ethernet Flex |
|
Level 4
|
Within 6 hours
Any time, any day |
24/7/365 | Dedicated leased lines, multi-site |
99.9% uptime target · <30s average call answer
No call centre, no scripts. A small Sheffield-based team takes the call and routes you to whoever can help.
