Sheffield’s own broadband network
Reliable Wi-Fi. Local Sheffield support.
No in-contract price rises. eero Wi-Fi included.
See plans and activation dates at your address.
Home broadband plans
Same speed up & down
24-month contract
For small households with a few wifi devices. Reliable browsing, video calls without the freeze, and HD streaming on every device.
Same speed up & down
24-month contract
A bit more headroom for busy evenings. Smooth 4K streaming on multiple TVs, with phones and laptops all going at once.
Same speed up & down
24-month contract
Built for full houses. Gamers, streamers and home workers all going at once with nothing slowing down. Big game downloads in minutes.
Same speed up & down
24-month contract
Our fastest. Big game downloads in seconds, console updates done before the kettle boils. Future-proof for whatever your household throws at it.
Same speed up & down
24-month contract
Multi-gig fibre. Faster than your devices can keep up with.Selected areas · 2026 rollout
No upfront cost on these plans. Free expert installation included.
Download times illustrate a 7 GB game update at the full connection speed. Sizes vary; Wi-Fi, devices, other usage and the download server can make it slower.
Every home plan. Whichever speed you choose.
One mesh-capable eero is included; extra eeros are available with our paid Full House add-on.
Try us for 30 days from activation with no exit penalty. Pay for service used and return your router. Satisfaction guarantee terms
Your plan’s minimum connection speed is shown on each plan. If we cannot restore it within 30 days of confirming a speed fault, you can leave without an early-termination charge. Speed guarantee terms
Add-ons
Optional extras
Full House Wi-Fi · £12/mo
Extra eeros mesh with your router; coverage guarantee
Static IP · £2/mo
Fixed address for CCTV, servers
Digital phone line · from £4.99/mo
Keep your number, works over fibre
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Good customer service and very good troubleshooting, they do have a really skilled / experience people working there <3!
Easy to get in touch with, friendly staff. Proactive and called me back with updates on my issue. Great experience all around!
Thank you to Pine Media support team helping me with my account log ins today.
I have been a customer with Pine for 6 years now and I have had an amazing experience. They have been absolutely great and had no issues whatsoever with service. I recommend if your house can be connected. Lately I signed up for another two year contract and still had their original Plume pods. Which are great. I signed up for the higher gig speed and needed to refresh the hardware. They were excellent and agreed to refresh. Thank you again.
Steve is an absolute life saver! He went above & beyond to make sure I had my wifi up and running before the weekend :)
Fantasy customer service very helpful and friendly extremely professional and no long waiting to get though to someone and very reliable broadband so i would definitely recommend them
I moved to Sheffield recently and decided to go with Pine Media due to being based in the city. I had some issues when I first started with Pine Media, but everyone I spoke with was professional and tried their best to help me. Really can't fault these guys at all, everyone was great, and I'll definitely stick with this company while I'm in Sheffield.
Extremely fast to respond, Helpful, honest, just great in every way. Amazing service.
Attentive, friendly and supportive people. Great customer service, eager to talk things through patiently and politely. A great example for small businesses in the industry.
Steve sorted our connection problem and got a team out to correct the issue created by another provider whose cowboy team had disconnected our line - either on purpose or by accident... and denied any responsibility! Fast response and great service. First issue from Pine and not their fault.
Incredibly fast and helpful customer service, extremely friendly also!
Dealt mainly with Steve. Spent a day on and off, phone calls and emails trying to sort out what's best for my property re correct place to install Broadband. Steve was polite and well informed and very patient with my questions and queries. Hope the good service continues when I get it installed. Chris Johnson
Ordered Monday - Installed Tuesday! The install team were lovely - friendly, polite, helpful. If only more companies had this level of customer service!
Whilst trying to install Pine Media broadband to my rented flat my building management company was reluctant to allow the installation. Steve from Pine Media support team was incredibly helpful in explaining to my building management team why this is something that benefits the building and should be allowed to go ahead and got in contact with my building management team to give them the information they needed which they've now approved. Really appreciate the support here! The installation guys were also brilliant at explaining what needed to be installed and why!
Turned up on time. Did the job. Straightforward support. Better than our previous well known provider...
Pine Media turned up, on time and did the job. Fantastic compared to our previous well known provider who left us without a service for 10 days... Communication and support is very good, thanks Pine Media.
Literally, I could not recommend these any higher. I genuinely think the support is amazing. Being able to pick up the phone and just ring then and get through to someone to help you instantly without being diverted or passed around. 10/10 support and service.
Fantastic response from the team at Pine Media. Requested an upgrade of my contract speeds and this was dealt with promptly and efficiently. All correspondence were clear and friendly. Can't fault the team, especially Steve. Good job guys.
Great people. Great service and Great internet speed. Thanks Steve for your support when dealing with a 77 year old who is slow in absorbing IT.
Any issues we have, the customer service team are very helpful. I had great customer service from Steve!
Thanks for your assistance today. Good job.
Had no internet after storm and snow. I contacted and asked for help. Swift response and I was very quickly reconnected. This is a great improvement on how issues were poorly handled with my former provider.
This is by far the bes providee I have used. Steve, in particular, has been spot on with advice and set up haa been hassle free. My favourite aspect is that this is a relatively small company that outperforming the big corporations. You can email or talk to a real person directly rather tjan wait for hours on end dealing with a bot or outsourced call centre. Most refreshing!
Steve was super friendly in all his emails. He replied very quickly and made the whole process easy and stress-free. Great communication and excellent service throughout! The technician who came to my apartment did a fantastic job fixing my WiFi connection. He made sure everything was working perfectly before leaving. Great service and very reliable—highly recommended!
I've been with Pine Media for a couple of years and have been very pleased with the cost, reliablity and customer service throughout my full fibre broadband contract. My contract was up for renewal but I couldn't see from the website how to renew so I contacted Customer Support. It was a very good experince as I got through quickly and easily to a 'real' agent - and a bonus for me that Pine is a local Sheffield based business.
Helpful, friendly staff who were able to support the set up of Internet at my property.
Everything's great apart from the internet isn't working. I've raised a ticket and waiting for an update.
The help I got with installation in a new house during a tricky time of year was fantastic (thank you to Steve in particular). During the installation process I was kept well informed of expected delivery dates and next steps. My service has only been running for a short time but speeds are as expected—very fast. Can recommend.
Efficient setting up of new WiFi system.
Friendly efficient service.
The people I spoke to and Chelsea
Such a great local company. Been with pine media for a year now, great Wi-Fi service and brilliant customer support when it's needed. So much better than a large, faceless company, makes such a difference being able to chat to a friendly, local person on the phone with questions/issues. Big thankyou to Steve who quickly sorted the mess I made of tinkering with my Eero settings today. Fully expected it to take hours to get through to someone, but within 5 mins I had Steve sorting it. Thoroughly recommend.
I would give 10 star review but unfortunately it only goes up to 5. Extremely helpful, efficient, all problems were fixed and any equipment replaced and sorted out same day or next day. The internet speeds are 10x what I was getting before and I'm paying less! so happy to have switched, and kudos to Steve with his lord of the rings memes, you're invited to my 111th birthday!
Great service, sorted my problems in a efficient friendly manner. Highly reccomended
I placed an order for Pine Media to take over the services and the process was smooth without issue. Services have been running without issue since September.
Good customer services
The internet
Pine were the first FTTP available in my area and have been top notch since day one (now 3 years in). Easy installation, decent price and responsive support on the rare occasion it's been required. Would definitely recommend, so much so I just renewed.
Once up and running the ISP and fibre to the house has been fast and much more reliable than previous providers. No buffering when streaming films and fast download and upload times. The plume system takes a bit of getting used to but does mostly provide good fast WiFi inside the house. We now have a number of IOT connected devices and have had issues of connectivity with in garage and with a car charger. The customer service has always been outstanding with fast and excellent support. It seams no problem however straightforward it may be is never to much for them to answer unlike the major ISP companies who keep you waiting for ever and frequently imply that the problem is with you not the complexity of managing the system and wi-fi network. I can highly recommend Pine Mediaand their excellent customer service.
After having some issues with connectivity we reached out to customer service. In the end we reached a fair resolution- however this did involve a bit of back and forth. Overall I am now satisfied with the service and am glad that customer service took my concerns seriously
Pine internet is reliable and the support team have been very helpful when we have needed them
Quick and hassle free installation. Good constant signal.
I've been with Pine Media for nearly 12 months now. Installation went well. No trouble until this morning when I suddenly had no broadband. But they sorted me out very quickly having discovered my problem was all self inflicted by me.
very fast and efficient problem solving. very efficient help chat function.
I contacted out of hours- got out to ai chatbot but - explained my internet wasn't working. Someone came on the chat and sorted it out. Very quick and helpful.
I logged an issue with my Broadband and had a very rapid and professional response from the team at PineMedia. The problem was quickly resolved. Great service, as always.
Within 20 mins broadband was installed and I was reconnected. Very polite man sorted it all. Very happy customer- long may it continue.
Great providers, super friendly staff and they work super quick if there are any issues with your connection
While the installation took a long time, I still felt that I was being kept in the loop, and that the engineers were doing all that they could to get me sorted.
I was setting up OPNsense in a Proxmox VE and Pine Media Network team (Adeel) helped me set up the correct MAC address so their RADIUS server would authenticate my router and serve me a static IP. All resolved in 24 hours during work week. Strongly recommended above the normal providers.
Why Pine Media
No TV bundles, no mobile phone upsells, no surprises on the bill. Just full fibre broadband, built and supported by people who know your network.
Meet Pine Media37,000+Sheffield addresses covered
Our own full fibre network, established in 2015 and supported by our local customer service teams and engineers.
A 10,000 Mbps-ready network, with home plans from 100 to 2,000 Mbps. Availability varies by address.
Installation in 0–4 working days. Same-day activation for pre-wired homes; other dates depend on engineer availability.
Search your postcode for available plans and activation dates.
More than a fast connection
Your connection brings the speed. Your router brings it to your devices.
Every plan includes one mesh-capable eero router: eero 6+ as standard, and eero 7 with 2 Gbps plans and above.
eero 6+ handles your everyday devices. Our 2 Gbps plans and above include eero 7 for faster connections. Our engineer helps you get set up. Better Wi-Fi starts with a better router.
Add Full House Wi-Fi for £12/month. This paid add-on supplies extra eeros that mesh with your included router to extend coverage, with a coverage guarantee.
Explore Full House Wi-FiRun speed tests, manage devices, passwords and guest Wi-Fi, view bills and message support in the Pine Media app. Your account is also available online.
Meet the Pine Media appMoving to Pine Media
We arrange the switch and cancel your old broadband through One Touch Switch.
FAQs
Can't find what you're looking for? Talk to our Sheffield team for help choosing a plan, checking your address or arranging your switch.
We offer speeds ranging from 100Mbps to 2Gbps, so you can choose a plan that matches your home or business needs without paying for more than you need. If you ever want to upgrade, you can do that any time via your account or by contacting us.
No. Your monthly plan price is fixed for your chosen contract term, with no annual or inflation-linked increases during that term. We’ll tell you your renewal options before it ends.
No penalty fees. If you leave early, we simply rebill you at the rate of the longest term you've actually completed - so you only ever pay the rate you've earned, never more than if you'd chosen that shorter term from the start. Worked example: on GIG 550 24-month (£27/mo), if you cancel at month 13 we rebill at the 12-month rate (£30/mo). The £3/mo difference for the 13 months you had service comes to a £39 final bill - that's it. Leave before completing 12 months and we'd rebill at our £32 rolling rate instead.
Our latest Open Market Review submission confirms our largest jump recorded to BDUK in coverage - 36,700 premises now served by our full fibre network as we rapidly accelerate our rollout across Sheffield.
Read story
After over a decade of service, we're winding down our AIR fixed wireless network. Over 90% of AIR customers have already been migrated to full fibre - here's what it means for the remaining few.
Read story
Pine Media has gone fully electric across our entire vehicle fleet - helping us reduce our environmental footprint while we continue rolling out full fibre broadband across Sheffield.
Read storyCheck your postcode and we'll show plans available at your address. You’ll see installation dates before you order.
or call 0114 299 1699 · Sheffield-based team
* Same-day activation is available for pre-wired homes; other dates depend on engineer availability. Buyout credit available on 24-month GIG 550 plans and above. See terms for full eligibility.
