Complaints and code of practice

Complaints procedure


Hopefully you will have questions and not complaints, but if you do we want to resolve them efficiently.

In the first instance you should contact us by phone on 0114 299 1699 and speak to us, so we can quickly understand what’s going on and help you get it sorted.

If this doesn’t satisfactorily resolve your issue then please email us at

We hope it never gets to this stage but if after our communications we still haven’t resolved your issue in a reasonable manner then you can refer the matter to Ofcom :