Fair Use Policy

This Fair Use Policy explains acceptable usage guidelines to keep the network fast and reliable for everyone.

1. Purpose

The purpose of this Fair Use Policy is to ensure that all customers receive a consistent, high quality broadband experience and that no individual usage disproportionately impacts the service.

2. General Acceptable Usage

• Personal and business usage within normal patterns of the subscribed plan.
• No unlawful, harmful, or fraudulent activity.
• No deliberate network degradation or interference.

3. Excessive or Abusive Usage

Usage that continually saturates upstream or downstream capacity and negatively affects other users may be deemed excessive. We may contact you to discuss alternative plans or optimisations before any restriction is applied.

4. Prohibited Activities

• Hosting public-facing high‑traffic services on residential tiers.
• Sending unsolicited bulk communications (spam).
• Attempting unauthorised access to systems or networks.

5. Traffic Management

We aim for zero throttling. Temporary traffic shaping may occur only to preserve stability in rare congestion scenarios and will be protocol neutral.

6. Changes to this Policy

We may revise this policy to reflect network growth, regulatory changes, or security considerations. The updated date will be shown at the top of the page.

Last updated: 2026-03-21