Sheffield's ISP since 2015

About Pine Media.

Sheffield's own full fibre broadband provider. Building one of the fastest networks in the city, with the best local support we can give.

View plans Business solutions

2015

Founded

37,000

Sheffield addresses

99.9%

Network uptime

100%

Sheffield-based

What makes us different

Not all broadband is the same.

Here's what sets Pine Media apart.

We own our network

Built and operated by us right here in Sheffield. We design, build and maintain every metre of fibre using XGS-PON technology, so we have better value, faster fault resolution and full control over quality.

XGS-PON technology No middlemen

eero Wi-Fi included

Every plan comes with an eero 6+ router included. Need whole-home coverage? Add our Full House mesh package (£12/mo) for wall-to-wall Wi-Fi with a coverage guarantee.

eero 6+ included Mesh-ready

Sheffield-based support

Real people in Sheffield, not outsourced call centres. Our support team lives and works locally. They know the network, they know the area, and they genuinely care.

Local team No call centres

Fair, transparent pricing

Plans from just £18.70/mo. No mid-contract price rises, no hidden fees, and a price match guarantee even up to 30 days after you join.

No price rises Price match guarantee

Our story

Local company, big ambitions.

We began in 2015 to free communities from slow speeds, poor service and unfair price hikes from legacy providers.

By investing in our own full fibre infrastructure we control quality end to end. We're a Sheffield company with a fast-growing regional team. Our network already reaches over 37,000 Sheffield homes and businesses, and it's expanding every week.

South Yorkshire

Coverage area

Full fibre

XGS-PON network

Pine Media fleet vehicles ready for deployment

Engineer working near Sheffield Cathedral

Engineer pulling fibre at West Bar in Sheffield

The difference

How we compare.

See how Pine Media stacks up against a typical broadband provider.

Pine Media

Typical ISP

Own fibre network

Symmetric speeds

No mid-contract price rises

No exit penalties

Local Sheffield support

eero Wi-Fi included

No credit checks

Price match guarantee

Free install on 12 or 24-month plans

Build & deploy

How we build the network.

Full Fibre (FTTP) network

We build full fibre across South Yorkshire, often where others don't. Where possible we use existing BT ducts and telegraph poles to minimise digging and disruption.

Minimal disruption

Installations mirror legacy copper routes (overhead or underground) leaving old phone lines unaffected. Install day is simple with minimal disruption.

Maximum performance

Once live, you get ultrafast symmetric speeds, transparent pricing and responsive local support. No scripts, no offshore hand-offs.

Switching

Switching is easy.

Thanks to One Touch Switch, you only need to talk to us. We handle everything else, usually within 14 days.

Check your postcode

See which plans are available at your address.

Pick your plan

Choose from 100 Mbps to 2 Gbps, eero Wi-Fi included.

We do the rest

We contact your old provider, schedule install and get you live.

Local

Proudly Sheffield.

We're headquartered in Neepsend. Every member of our team lives in Sheffield.

Because we own and operate our own network, when something needs fixing our engineers are minutes away. That's the advantage of being truly local.

Neepsend HQ

Sheffield base

Local team

Sheffield engineers

Rapid fixes

Minutes, not hours

Own network

Full control

Join our team.

We're always looking for talented people who share our passion for building one of Sheffield's fastest networks.

Get in touch

Loved by 10,000+ Sheffield households

Incredibly fast and friendly service

Incredibly fast and helpful customer service, extremely friendly also!

Kai Undrell GB
29 Apr 2026

Steve

Dealt mainly with Steve. Spent a day on and off, phone calls and emails trying to sort out what's best for my property re correct place to install Broadband. Steve was polite and well informed and very patient with my questions and queries. Hope the good service continues when I get it installed. Chris Johnson

Christine Johnson GB
28 Apr 2026

Ordered Monday - Installed Tuesday

Ordered Monday - Installed Tuesday! The install team were lovely - friendly, polite, helpful. If only more companies had this level of customer service!

Mark Cannon GB
22 Apr 2026

Really helpful with difficult building management

Whilst trying to install Pine Media broadband to my rented flat my building management company was reluctant to allow the installation. Steve from Pine Media support team was incredibly helpful in explaining to my building management team why this is something that benefits the building and should be allowed to go ahead and got in contact with my building management team to give them the information they needed which they've now approved. Really appreciate the support here! The installation guys were also brilliant at explaining what needed to be installed and why!

Bruce McDonald GB
17 Apr 2026

Good installation, and straightforward support

Pine Media turned up, on time and did the job. Fantastic compared to our previous well known provider who left us without a service for 10 days... Communication and support is very good, thanks Pine Media.

Karen Stock GB
20 Feb 2026

Very good installation and straightforward support

Turned up on time. Did the job. Straightforward support. Better than our previous well known provider...

Mark Stock GB
Verified • 20 Feb 2026

Literally the best

Literally, I could not recommend these any higher. I genuinely think the support is amazing. Being able to pick up the phone and just ring then and get through to someone to help you instantly without being diverted or passed around. 10/10 support and service.

Ashley McAnearney GB
11 Feb 2026

Good job Guys!

Fantastic response from the team at Pine Media. Requested an upgrade of my contract speeds and this was dealt with promptly and efficiently. All correspondence were clear and friendly. Can't fault the team, especially Steve. Good job guys.

Mick Mason GB
4 Feb 2026

Great people

Great people. Great service and Great internet speed. Thanks Steve for your support when dealing with a 77 year old who is slow in absorbing IT.

Phil Thurley GB
30 Jan 2026

Great customer service

Any issues we have, the customer service team are very helpful. I had great customer service from Steve!

jess GB
29 Jan 2026

Eero set up

Thanks for your assistance today. Good job.

Nick Francis GB
16 Jan 2026

Had no internet after storm and snow

Had no internet after storm and snow. I contacted and asked for help. Swift response and I was very quickly reconnected. This is a great improvement on how issues were poorly handled with my former provider.

Susan GB
9 Jan 2026

Easily the best provider

This is by far the bes providee I have used. Steve, in particular, has been spot on with advice and set up haa been hassle free. My favourite aspect is that this is a relatively small company that outperforming the big corporations. You can email or talk to a real person directly rather tjan wait for hours on end dealing with a bot or outsourced call centre. Most refreshing!

Rupert Glascow GB
9 Jan 2026

Steve was amazing

Steve was super friendly in all his emails. He replied very quickly and made the whole process easy and stress-free. Great communication and excellent service throughout! The technician who came to my apartment did a fantastic job fixing my WiFi connection. He made sure everything was working perfectly before leaving. Great service and very reliable—highly recommended!

Laura GB
8 Jan 2026

Great customer experience from Pine Media

I've been with Pine Media for a couple of years and have been very pleased with the cost, reliablity and customer service throughout my full fibre broadband contract. My contract was up for renewal but I couldn't see from the website how to renew so I contacted Customer Support. It was a very good experince as I got through quickly and easily to a 'real' agent - and a bonus for me that Pine is a local Sheffield based business.

Jon Colman GB
7 Jan 2026

Helpful, friendly and fast.

Helpful, friendly staff who were able to support the set up of Internet at my property.

Sarah. GB
Verified • 6 Jan 2026

Internet not working

Everything's great apart from the internet isn't working. I've raised a ticket and waiting for an update.

Mr Birchenough GB
2 Jan 2026

5 star

The help I got with installation in a new house during a tricky time of year was fantastic (thank you to Steve in particular). During the installation process I was kept well informed of expected delivery dates and next steps. My service has only been running for a short time but speeds are as expected—very fast. Can recommend.

Noel Manley GB
30 Dec 2025

Efficient setting up of new WiFi system.

kw GB
20 Dec 2025

Friendly efficient service.

kw GB
Verified • 18 Dec 2025

The people I spoke to and Chelsea

customerpine media GB
Verified • 11 Dec 2025

Such a great local company

Such a great local company. Been with pine media for a year now, great Wi-Fi service and brilliant customer support when it's needed. So much better than a large, faceless company, makes such a difference being able to chat to a friendly, local person on the phone with questions/issues. Big thankyou to Steve who quickly sorted the mess I made of tinkering with my Eero settings today. Fully expected it to take hours to get through to someone, but within 5 mins I had Steve sorting it. Thoroughly recommend.

Rebecca GB
11 Dec 2025

I would give 10 star review but…

I would give 10 star review but unfortunately it only goes up to 5. Extremely helpful, efficient, all problems were fixed and any equipment replaced and sorted out same day or next day. The internet speeds are 10x what I was getting before and I'm paying less! so happy to have switched, and kudos to Steve with his lord of the rings memes, you're invited to my 111th birthday!

Christopher Barnard GB
9 Dec 2025

Great service

Great service, sorted my problems in a efficient friendly manner. Highly reccomended

Duncan GB
4 Dec 2025

Good customer services

Samiulhaq Chardiwall GB
20 Nov 2025

I placed an order for Pine Media to…

I placed an order for Pine Media to take over the services and the process was smooth without issue. Services have been running without issue since September.

customer GB
Verified • 20 Nov 2025

The internet

customer GB
Verified • 12 Nov 2025

Quality product & service

Pine were the first FTTP available in my area and have been top notch since day one (now 3 years in). Easy installation, decent price and responsive support on the rare occasion it's been required. Would definitely recommend, so much so I just renewed.

MR B GB
4 Nov 2025

Sheffield's own Gigabit broadband Pine Media

Once up and running the ISP and fibre to the house has been fast and much more reliable than previous providers. No buffering when streaming films and fast download and upload times. The plume system takes a bit of getting used to but does mostly provide good fast WiFi inside the house. We now have a number of IOT connected devices and have had issues of connectivity with in garage and with a car charger. The customer service has always been outstanding with fast and excellent support. It seams no problem however straightforward it may be is never to much for them to answer unlike the major ISP companies who keep you waiting for ever and frequently imply that the problem is with you not the complexity of managing the system and wi-fi network. I can highly recommend Pine Mediaand their excellent customer service.

James S US
3 Nov 2025

Fair resolution reached

After having some issues with connectivity we reached out to customer service. In the end we reached a fair resolution- however this did involve a bit of back and forth. Overall I am now satisfied with the service and am glad that customer service took my concerns seriously

Chelsea Tomlinson GB
31 Oct 2025

Pine internet is reliable and the…

Pine internet is reliable and the support team have been very helpful when we have needed them

Peter GB
27 Oct 2025

Quick and hassle free installation.

Quick and hassle free installation. Good constant signal.

Simon GB
Verified • 23 Oct 2025

Excellent service

I've been with Pine Media for nearly 12 months now. Installation went well. No trouble until this morning when I suddenly had no broadband. But they sorted me out very quickly having discovered my problem was all self inflicted by me.

Richard GB
23 Oct 2025

very fast and efficient problem…

very fast and efficient problem solving. very efficient help chat function.

Oliver GB
23 Oct 2025

I contacted out of hours- got out to ai…

I contacted out of hours- got out to ai chatbot but - explained my internet wasn't working. Someone came on the chat and sorted it out. Very quick and helpful.

Ashah GB
21 Oct 2025

Issue with my Broadband very speedily resolved

I logged an issue with my Broadband and had a very rapid and professional response from the team at PineMedia. The problem was quickly resolved. Great service, as always.

John GB
20 Oct 2025

Within 20 mins it was installed…

Within 20 mins broadband was installed and I was reconnected. Very polite man sorted it all. Very happy customer- long may it continue.

customer GB
Verified • 16 Oct 2025

Great providers

Great providers, super friendly staff and they work super quick if there are any issues with your connection

Esther Yeboah GB
12 Oct 2025

Slow installation but good service

While the installation took a long time, I still felt that I was being kept in the loop, and that the engineers were doing all that they could to get me sorted.

Joseph Moore GB
10 Oct 2025

Pine Media ISP and Infrastructure Recommended

I was setting up OPNsense in a Proxmox VE and Pine Media Network team (Adeel) helped me set up the correct MAC address so their RADIUS server would authenticate my router and serve me a static IP. All resolved in 24 hours during work week. Strongly recommended above the normal providers.

Robert Bush GB
4 Oct 2025