Pine Media for business · Sheffield

Your business.
Connected by Pine.

Business broadband and dedicated leased lines, backed by Sheffield support, network engineers and our own civils team.

Pine Media engineer working on fibre beside a Pine van at West Bar, Sheffield
  • Igloo
  • Tecomet
  • R1SE
  • Fringe Golf
  • Peak Architects
  • Krynkl
  • Depot Bakery
  • White House Clinic
  • UniHomes
  • Bryte
  • Claypenny
  • Mr Wilson's
  • Bradfield Brewery
  • Pennine Five
  • The Mulberry Club
  • Brewski
  • Steel City
  • Banner Jones
  • Yail
  • Norrie Waite & Slater
  • Thornsett
  • Orchard
  • Omnia
  • Sandman Signature Sheffield Quays Hotel
  • Sheffield Plate
  • The Curve
  • Ossila
  • IPM Group
  • Harper James
  • Lisboa
  • Footprint Tools
  • Joro
  • Rivelin Robotics
  • Sheffield & Rotherham Wildlife Trust
  • Great Escape
  • Neepsend Brewery
  • CPP
  • Sitehop
  • Bhayani Law
  • Bruce & Butler
  • OCM
  • New Era
  • Spencer
  • Molly Malones
  • Contact Westone
  • ZOO Digital
  • Boneloaf
  • Sheffield Mencap & Gateway
  • Senior Architectural Systems
  • Sent Into Space
  • Lexus Sheffield
  • Graysons
  • Knight Frank
  • Razor Sheffield

Compare business connections

The right connection
for your business.

Business broadband suits calls, cloud apps and day-to-day work. A dedicated leased line adds bandwidth reserved for your business and a six-hour target for qualifying total outages.

For offices, shops and cloud apps

Business broadband

Full fibre with equal upload and download speeds for calls, cloud apps and connected devices.

Connection
Full fibre broadband
Fault repair target
Next working day, by 23:59*
Router
eero included, or use your own
Static IP addresses
Optional add-on

From £23.50/month +VAT

24-month term · Subject to availability

Explore business broadband

For dedicated bandwidth and a six-hour outage target

Dedicated leased lines

Bandwidth reserved for your organisation between your premises and our network, with symmetrical speeds up to 10 Gbps.

Connection
Dedicated fibre, reserved bandwidth
Fault repair target
Six hours for qualifying total outages*
Router
Included, or use your own
Static IP addresses
Included

From £185/month +VAT

36-month term · On-net, subject to availability

Explore dedicated leased lines

*Targets apply to qualifying faults under your service agreement. For broadband, working days are Monday to Saturday, excluding public and bank holidays. Compare care levels.

Ethernet Flex has a 200 Mbps committed rate and can burst up to 1 Gbps when shared capacity allows. It has 1:6 contention and a different fault target.

Compare Flex and dedicated plans

Our people. Our network.

Sheffield support.
Engineering and civils together.

Our support team works directly with the people who build and maintain your connection.

On our own network, we can investigate faults, repair fibre and carry out groundworks ourselves, reducing handovers and the delays they can bring.

Meet Pine Media

Fault repair targets

Compare care levels.

A care level sets the target time to repair a qualifying fault. These are the standard levels for each service, with residential broadband included for comparison.

The timelines show a qualifying fault reported Tuesday at 10:00, with no public or bank holidays. The hollow dot marks the report; the filled dot marks the repair target.

Care Level 1

Residential broadband

Repair target
By 23:59, day after next
Days covered
Monday to Friday, excluding public and bank holidays
For a qualifying fault reported Tuesday at 10:00, the repair target is Thursday, 23:59
Residential broadband

Care Level 2

Business broadband

Repair target
By 23:59, next working day
Days covered
Monday to Saturday, excluding public and bank holidays
For a qualifying fault reported Tuesday at 10:00, the repair target is Wednesday, 23:59
Business broadband

Care Level 3

Ethernet Flex

Repair target
Report by 13:00: by 23:59 that day.
Report after 13:00: by 12:59 the next day.
Days covered
Every day, including public and bank holidays
For a qualifying fault reported Tuesday at 10:00, the repair target is Tuesday, 23:59
Ethernet Flex

Care Level 4

Dedicated leased lines

Repair target
Within six hours for qualifying total outages
Days covered
Any time of day, every day of the year
For a qualifying fault reported Tuesday at 10:00, the repair target is Tuesday, 16:00
Dedicated leased lines

Care levels are also called Service Maintenance Levels. Targets apply to qualifying faults; other fault types may have different targets. Your service agreement sets out the level, covered faults, exclusions and any service credits.

Check availability

Start with your address.

Check which connections are available at your business premises. For a leased-line quote, talk to our team.

Let’s talk business

Talk to our
business team.

Tell us your address and how your business uses the internet. We’ll help you compare plans and arrange installation.

Talk to our team Call 0114 299 1699

Mon–Fri 9am–5pm
Existing leased-line faults: 24/7 fault support under your SLA.