Business broadband, leased lines, and multi-site Ethernet, all on a network we own and run from Sheffield. Our own engineers, named account managers, SLA-backed fix times, from small businesses to large enterprises.
Trusted by businesses across Sheffield
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Products
All three run on the same Sheffield-built fibre, looked after by the same engineering team. Pick the SLA and speed that match your work.
Symmetric full-fibre with priority support, for offices, studios and shops.
Dedicated, uncontended capacity. Yours alone, end to end.
Building-wide full fibre for apartment blocks, student housing, business parks and multi-tenant commercial.
Service Maintenance Levels
Every business product is backed by a financially-credited SML. Our own engineers and fully-equipped civils team mean we hit our fix windows. On the rare occasion we don't, you're entitled to compensation credits per your contract.
| Level | Clear time | Hours | Used for |
|---|---|---|---|
|
Level 1
|
By 23:59 day after next
Report Mon, clear by Wed |
Mon–Fri, excl. bank holidays | Standard cover |
|
Level 2
|
By 23:59 next day
Report Tue, clear by Wed |
Mon–Sat, excl. bank holidays | Business broadband |
|
Level 3
|
Same day if reported by 13:00
After 13:00? Clear by 12:59 next day |
7 days, incl. bank holidays | Ethernet Flex |
|
Level 4
|
Within 6 hours
Any time, any day |
24/7/365 | Dedicated leased lines, multi-site |
99.9% uptime target · <30s average call answer
No call centre, no qualifying questions. The first person you speak to is one of our network team, based in Sheffield.
