Business broadband suits calls, cloud apps and day-to-day work. A dedicated leased line adds bandwidth reserved for your business and a six-hour target for qualifying total outages.
For offices, shops and cloud apps
Business broadband
Full fibre with equal upload and download speeds for calls, cloud apps and connected devices.
*Targets apply to qualifying faults under your service agreement. For broadband, working days are Monday to Saturday, excluding public and bank holidays. Compare care levels.
Ethernet Flex has a 200 Mbps committed rate and can burst up to 1 Gbps when shared capacity allows. It has 1:6 contention and a different fault target.
A care level sets the target time to repair a qualifying fault. These are the standard levels for each service, with residential broadband included for comparison.
The timelines show a qualifying fault reported Tuesday at 10:00, with no public or bank holidays. The hollow dot marks the report; the filled dot marks the repair target.
Care Level 1
Residential broadband
Repair target
By 23:59, day after next
Days covered
Monday to Friday, excluding public and bank holidays
Example deadlineFor a qualifying fault reported Tuesday at 10:00, the repair target is Thursday, 23:59Residential broadband
Care Level 2
Business broadband
Repair target
By 23:59, next working day
Days covered
Monday to Saturday, excluding public and bank holidays
Example deadlineFor a qualifying fault reported Tuesday at 10:00, the repair target is Wednesday, 23:59Business broadband
Care Level 3
Ethernet Flex
Repair target
Report by 13:00: by 23:59 that day. Report after 13:00: by 12:59 the next day.
Days covered
Every day, including public and bank holidays
Example deadlineFor a qualifying fault reported Tuesday at 10:00, the repair target is Tuesday, 23:59Ethernet Flex
Care Level 4
Dedicated leased lines
Repair target
Within six hours for qualifying total outages
Days covered
Any time of day, every day of the year
Example deadlineFor a qualifying fault reported Tuesday at 10:00, the repair target is Tuesday, 16:00Dedicated leased lines
Care levels are also called Service Maintenance Levels. Targets apply to qualifying faults; other fault types may have different targets. Your service agreement sets out the level, covered faults, exclusions and any service credits.
Beyond your connection
More ways we can help.
Connect a building, manage a property portfolio or give your network a fixed address.