Pine for business · Phone & voice
Choose a digital phone line or a hosted phone system for your team. Take calls at your desk or on the go, with help from our Sheffield support team.
Digital Landline from £4.99/month +VAT · Added to your Pine broadband
Business phone services
For a single line, choose a mobile app or a phone socket. For extensions and shared call handling, compare our hosted 3CX packages.
Prices exclude VAT. Ask us about call-plan terms and charges for other destinations. Hosted 3CX call allowances are confirmed in your quote.
Hosted 3CX for business
Use a greeting to direct callers to the right team, then ring selected colleagues so someone can answer. Menus and ring groups are included from the Core package.
We’ll discuss how you work, which devices you need and what should happen when your team is busy or the business is closed.
They dial your business number as usual.
A welcome message and options for the right team.
A ring group rings the colleagues you’ve selected.
We’ll set up greetings and ring groups to suit your opening hours and how your team handles calls.
Pine hosted phone packages
Compare our hosted packages by price, minimum users and included features. We’ll confirm the full cost for your team before you order.
Swipe across the table to compare all four packages.
| Package | Express | Core | Pro | Enterprise |
|---|---|---|---|---|
| Per user, per month excluding VAT | £6.99 | £12.99 | £16.99 | £22.99 |
| Minimum users | 1 | 2 | 5 | 5 |
| Minimum term | 12 months | Confirm with us | 12 months | 12 months |
| 3CX licence tier | Confirm with us | Pro | Enterprise | Confirm with us |
| Consultation | Not included | Limited | Included | Included |
| Administrator training | Not included | Not included | Not included | Included |
| Menu & greetings (IVR) | Not included | Included | Included | Included |
| Call recording | Not included | Included | Included | Included |
| Ring groups | Not included | Included | Included | Included |
We’ll confirm your total monthly cost, call allowance, equipment, setup and number transfer before you order.
Enquire about hosted 3CXA planned changeover
We’ll check your numbers and equipment, agree the setup and arrange the transfer with you.
Share the numbers you want to keep, your current provider and contract dates, the size of your team and any devices connected to the phone line.
We’ll check number-transfer eligibility and handset compatibility, confirm the costs and arrange the transfer date. Keep your existing service active until the move is complete.
Check incoming and outgoing calls, the number callers see and any greetings or ring groups. Our local team is here for help with the changeover.
Digital calls, including 999 and 112, depend on power and a working internet connection. Tell us if you rely on your phone for emergency calls or use line-connected alarms, lift phones or payment terminals. We’ll discuss backup arrangements and compatibility before you switch.
Need the connection as well as the phone line?
Explore business broadbandBefore you switch
Bring us your current bill and a list of the numbers and devices you use. We’ll help you compare the options.
We can arrange number porting, subject to checking the number and your current service. Porting into the two phone-line plans is free. For a hosted 3CX setup, we’ll confirm the transfer arrangements and any charges in your quote. Do not cancel your current line before the transfer is complete.
Digital Landline uses a mobile app. Landline Phone Socket connects compatible existing handsets through an adapter. For hosted 3CX, we can discuss supported desk phones and desktop or mobile apps. Share your equipment details so we can check compatibility and any hardware costs.
The Digital Landline and Landline Phone Socket plans include unlimited calls to UK landlines and mobiles. Ask us about call-plan terms and charges for other destinations. Your hosted 3CX quote will list its call allowance and any additional call charges separately.
Phones and adapters at your premises need power and connectivity to make calls, including emergency calls. The mobile app can use another working Wi-Fi or mobile data connection, where available. Talk to us before ordering if you need backup power, alternative connectivity or depend on your landline for emergency access.
No. The two phone-line plans are separate from the hosted 3CX system. The comparison above shows which of our 3CX packages include menus, ring groups and recording. We’ll confirm your licence, configuration and recording requirements when preparing your quote.
Yes. Digital Landline and Landline Phone Socket are add-ons to Pine broadband. Tell our team your account details and the number you want to keep. If you need a phone system for several people or locations, ask us about hosted 3CX.
Talk to Sheffield
Tell us how many people need a phone service and which numbers you want to keep. We’ll help you compare the options.
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