Install day

Your install, step by step.

From ordering to going live, here's exactly what happens. No surprises, no hidden costs, and you don't pay a penny until your service is up and running.

1

Check availability and order

Enter your postcode on our website to see which plans are available at your address. Choose your speed, pick any add-ons, and complete your order online in minutes.

No credit checks Free setup on contract plans
2

We confirm and schedule

Our team confirms your order and arranges an installation date that works for you. If you're switching from another provider, we handle the One Touch Switch process. You don't need to contact your old provider.

You choose the date Free reschedule until 15:00 the day before
3

Install day

Our engineer arrives within your chosen time slot. They run fibre to your property (using existing ducts or telegraph poles where possible to minimise disruption), install a small wall box, and connect your eero 6+ router.

Most installs take 1–2 hours. Someone over 18 needs to be home for the duration.

Before your engineer arrives

  • Think about where you'd like your router placed. Near a power socket, ideally central to your home.
  • If you're renting, check you have permission from your landlord.
  • Clear access to the outside wall where fibre will enter (usually follows the existing phone line route).
4

You're live

Your engineer tests the connection, helps you get your devices online, and makes sure everything is working before they leave. Your billing starts from this point, not before.

30-day satisfaction guarantee Billing starts on activation

Common questions

Installation FAQs.

How long does the installation take?
Most installations are completed in 1–2 hours. The fibre runs along the same route as your existing phone line (overhead or underground), so disruption is minimal.
Can I reschedule my installation?
Yes. Reschedules are free up to 15:00 on the working day before your appointment. Just contact our team and we'll find a new slot that works for you.
Do I need to be home?
Yes, someone aged 18 or over needs to be present for the full installation. Our engineer needs access inside to install the wall box and set up your router.
Will you drill holes in my wall?
A small hole (about the width of a pencil) is needed to bring the fibre cable inside your property. Our engineer will discuss the best entry point with you before any work begins and will seal it neatly afterwards.
I'm renting. Can I still get Pine Media?
Yes. You'll just need written permission from your landlord or letting agent for the installation. Full fibre adds value to a property, so most landlords are happy to approve it.
What happens to my old broadband?
If you're switching via One Touch Switch, we handle everything with your old provider. You don't need to contact them. Your old service will be cancelled automatically once your Pine Media connection is live.

Ready to get connected?

Check if Pine Media full fibre is available at your address. It takes seconds and there's no commitment.